Thank you so much for supporting my small business!
Store Policies
Lost/Stolen Packages:
Once your package leaves my studio it is in the hands of the United States Postal Service. If your package is lost or stolen in transit please contact your local Postal Office they will assist you in recovering or refunding you for the lost package. All shipping does include insurance! Here’s some tips when you find yourself in this situation:1-Check with your neighbors! Sometimes packages 2-Sometimes USPS pre scans packages before they arrive, give it a couple days and see if it shows up! If the above steps have been checked off and it says your package was delivered but you didn’t receive it, since you’re on the receiving side, you will have to open a claim with your local post office. Email me at lorindalemoon@yahoo.com and I will assist anyway I can to help get your claim submitted.
​PLEASE NOTE: I am not responsible for lost or stolen packages.
Shipping Policy
- All jewelry is made to order by myself and shipped 7-10 business days after your order is placed. I am a one woman show, I make everything from the ear wires to the jump rings and embellishments! Life does happen and sometimes it could take a couple extra days to get your orders out. I will always communicate directly with each person on your delivery times!
- All international customers are responsible to pay any customs or taxes that your country requires.
I ship all orders with full insurance. If your package is lost or stolen then you are free to open up a claim with USPS
Returns/Exchanges
I will accept returns/exchanges of made to order pieces within 14 days of when you've received your items. All collection pieces are final and cannot be returned. Once I have received and processed your returned items and they are in original resale condition, you will receive a refund. Customer is responsible for return shipping